Description
E-commerce Team Leader
Location: Hanley ST1
Full-Time | Rotating Shifts | Weekend Availability Required
Salary: 29.000 plus DOE
Are you an experienced E-commerce professional with a strong background in warehouse and fulfilment operations? Do you thrive in fast-paced environments and have a passion for leading high-performing teams? If so, we want to hear from you!
We are currently seeking a hands-on, data-driven E-commerce Team Leader to join our busy warehouse operation. This is a fantastic opportunity to play a key role in a dynamic logistics environment within a large, well-established organisation.
Key Responsibilities:
- Lead and motivate a team in the day-to-day operations of the e-commerce department.
- Oversee order processing, packing, and dispatch to ensure accurate and timely fulfilment.
- Manage workflow and staff performance to meet daily and weekly KPIs.
- Analyse and create data reports to monitor efficiency, stock accuracy, and service levels.
- Collaborate with warehouse and management teams to optimise processes and drive continuous improvement.
- Maintain a high standard of stock control and customer service.
- Support a flexible working pattern including potential weekend cover and rotating shifts.
What We are Looking For
- Proven E-commerce experience ideally in a high-volume fulfilment setting.
- Minimum 3 years' experience in warehousing and fulfilment operations.
- Strong leadership skills with the ability to inspire and manage diverse teams.
- Excellent data handling and reporting skills, with confidence in using systems to drive performance.
- KPI-driven mindset, with a track record of delivering against key targets.
- Flexible and adaptable approach to working hours, including weekends and shifts.
Desirable Skills:
Experience in process improvement and lean methodologies.
Health & Safety knowledge within a warehouse environment.
This job is commutable from Stoke on Trent, Newcastle under Lyme, Longton, Audley, Hanley, Meir and surrounding areas
