Description
Customer Support Manager
Telford office based
Monday - Friday
0830 - 1700
Circa £29,000 plus excellent benefits
Are you a whizz with Excel, have excellent communication skills, experienced in FMCG Customer Services and want to work for a global organisation where you'll be valued, given excellent training, great benefits and prospects? If the answer is yes, read on.
Your objective will be to build customer category insight presentations and provide the Sales team & customer with excellent analysis and information.
Duties
Coordinate & execute Product Development launches internally and externally within budget and on time
Deliver plans to optimise performance in line with agreed budgets
Create & deliver product landscape reviews and build action plans
Create & deliver category insight plans for customers
Manage customer complaints effectively
Develop & prepare presentations for customers, product meetings and trade fairs
Participate in the tender process with the Sales team
Support customer audits and lead the delivery of follow up action
Support with forecasting, costing process, stock management and sales analysis internally
Essential for this role
Previous marketing / product development experience within a FMCG organisation
Ability to communicate effectively, both verbally and in writing
Ability to interface effectively with internal and external customers
Ability to work in a fast-paced environment whilst maintaining a high level of data accuracy
Good English business skills
Excellent project management skills
This role is UK based and does NOT have sponsorship opportunity
Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to jayne.vaughan@ethero.co.uk with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.
This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke, Burton, Derby & Coventry. To find out more, go to www.ethero.co.uk
