Job Title: Credit Controller & Office Administrator
Location: Oswestry, Shropshire
Role Type: Internal / Permanent
Role Overview
We are seeking a reliable and well-organised Credit Controller & Office Administrator to support the smooth financial and administrative operations of our accountancy practice. This is an internal, office-based role, ideal for someone who is confident managing client accounts, maintaining accurate records, and providing essential administrative support to a professional services team.
The role requires a high level of discretion, attention to detail, and the ability to communicate professionally with both colleagues and clients.
Key Responsibilities:
Credit Control & Accounts Support
- Manage the firm’s credit control process, ensuring timely collection of outstanding fees
- Monitor client accounts and maintain accurate debtor records
- Issue invoices, statements, and payment reminders in line with agreed procedures
- Liaise professionally with clients regarding payments, queries, and account reconciliations
- Escalate overdue accounts where necessary and support partners with reporting
- Record and allocate payments accurately
Office Administration
- Provide general administrative support to the practice
- Maintain client records and internal documentation, ensuring confidentiality and accuracy
- Answer telephone calls and handle client enquiries in a professional manner
- Manage incoming and outgoing correspondence
- Support diary management, meetings, and internal coordination as required
- Assist with filing, scanning, and document management (digital and physical)
Skills & Experience
- Previous experience in credit control, accounts administration, or office administration
- Strong attention to detail and high levels of accuracy
- Confident communicator with a professional and courteous manner
- Good organisational skills and the ability to manage multiple priorities
- Comfortable working with accounting software and Microsoft Office
- Discretion and understanding of confidentiality within a professional services environment
Desirable (but not essential)
- Experience within an accountancy practice or professional services firm
- Knowledge of billing processes within accountancy or legal environments
Personal Attributes
- Trustworthy and dependable
- Proactive and able to work independently
- Calm and professional when dealing with sensitive financial matters
- Team-oriented with a positive attitude