Description
Porter/Driver Mate
Location:Burton on Trent
Job Type: Temporary/On going
Warehouse Environment
Role and Key Duties:
- To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
- Ensure the customer promptly receives their deliveries in excellent condition every time
- Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
- Assist in the loading of vehicles as and when required
- Ensure the customer is happy with their delivery before leaving the customer's premises
- Follow all relevant instructions, training, and quality standards
- Use equipment, materials, and systems correctly and report any faults, hazards, or concerns promptly
Pay: £12.82 per hour; After 48 hours £19.23; Unsociable hours £16.03
Any lawful deductions will be explained clearly before engagement. Statutory deductions such as Tax, National Insurance, and pension contributions (where applicable) will apply.
Working Pattern:
Days: Tuesday to Saturday
Hours: start between 5:30 and 7:00 to finish (when returning to site)
Breaks: 30 minutes unpaid break
Candidate Requirements:
- Excellent communication skills both face to face and on the phone
- Ability to build rapport with customers
- Problem Solver - Working to resolve customer problems at the point of delivery
- Takes pride in delivering exceptional customer service
- Be flexible in relation to shifts and duties with excellent timekeeping
- Be smartly presented at all times and have excellent customer service skills and be detail focused
- Must be willing to upskill to a driver in the future
Essential: Ability to follow instructions, work safely, and meet the standards required for the role.
Desirable: Customer Service Experience
Benefits / Additional Information:
- Free parking on site
- Canteen and catering on site
- Full Ttraining is offered
- Overtime opportunities
- PPE available
If you believe that your skills and experience match what we are looking for please submit your CV by clicking "Apply Now" and we will be in touch immediately.
We will ask for evidence of your right to work in the UK and any applicable qualifications or licences needed for the role.
If you need any reasonable adjustments during the recruitment process, please let us know.
We welcome applications from all suitably qualified individuals and comply with the Equality Act 2010.
Ethero Ltd is acting as an employment business in relation to this vacancy.