Published
May 10, 2024
Location
Ashbourne, United Kingdom
Category
Default  
Job Type

Description

Sales Office Administrator

Reporting to the Sales Office Manager, the Sales Office Administrator is an integral part of the Sales process, with responsibility for managing the day-to-day relationship with customers, processing and monitoring orders, and providing excellent customer service.
The Sales Office Administrator should take responsibility for the day-to-day relationship with the customers, and be proactive in in terms of checking customer order patterns, addressing potential concerns with orders (eg: MOQ), tracking open orders, re-charging freight, etc

Key Responsibilities

  • Accurate and timely processing and checking of sales orders, considering MOQs, price-breaks, etc.
  • Monitoring of open sales orders; proactive communication to customers about likely delays if necessary.
  • Maintaining customer-specific data in the required software / system.
  • Maintain a close relationship with Planning / Operations relating to the order management process.
  • Manage tail-end customers without the need to involve the Sales Managers.
  • Monitor customer order patterns and proactively chase customers for orders.
  • Challenge inefficient / ineffective processes and propose improvements.
  • Ensure recharges to customers where possible, especially wrt freight. Handling customer enquiries / complaints / non-conformances to the ultimate satisfaction of the customers.
  • Ensure office cover during business hours.
  • Other Sales Office duties and responsibilities as may be required.

Requirements:

  • Experience within a fast-paced sales office environment
  • Experience in a customer service function
  • Order processing experience
  • Experience at a manufacturing organisation

Previous experience with Syspro desirable

- Competitive salary starting at £25,000 annually.

- Full-time position, 37.5 hours per week, Monday to Friday, with regular business hours from 8:30 am to 5:00 pm.

If you are ready to embrace this exciting opportunity and can reliably commute to Ashbourne , or plan to relocate before starting work, we encourage you to apply. Join our client's team and be part of a dynamic and rewarding work environment!

Apply
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