August 4, 2022
Stoke-on-Trent, United Kingdom
Job Type


Contact Centre Agent

Stoke-on-Trent, ST4

Key role and responsibilities for Contact Centre Agent:

  • Dealing with inbound and outbound calls
  • Handling customer queries
  • Using negotiation skills to come to fair solution
  • Advise and explain customer options to resolve circumstances
  • Noting each call to record progress taken with customer

Minimum requirements for Contact Centre Agent:

  • Ability to actively listen and effectively respond to any queries
  • Positive and friendly attitude
  • Desire to help others
  • Willingness to work independently or as a part of the team
  • Have GCSE Maths and English grades A-C or equivalent

Working hours:

First shift pattern
Monday - Friday 08:00 - 17:30
Saturdays 08:30 - 13:00
one day off during the week

Second shift pattern
Monday - Friday 09:30 - 19:00
Saturdays 08:30 - 13:00
One day off during the week

Third shift pattern ( two week rotation )
Monday - Friday 08:00 - 16:30 / 10:30- 19:00
1 in 4 Saturdays 08:30 - 12:30

Salary: £20,500 - £21,000 per annum + up to £250 bonus per month

In return for Contact Centre Agent:

  • Bonus scheme ( Up to £250 per month)
  • Up to 33 days holiday (including bank holidays) and defined contribution pension
  • Employee awards, incentives, and events
  • Employee Assistant Programme
  • Long service awards
  • Free on-site parking
  • Charity events & support Stoke-on-Trent foodbank
  • Casual dress code
  • Discounted First Bus Travel

This job is commutable from the following areas: Stoke, Hanley, Fenton, Longton, Burslem, Tunstall and surrounding areas.

If you believe that your skills and experience match what we are looking for please submit a cv by clicking "Apply Now" to this advert and we will be in touch immediately.

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