August 4, 2022
Stoke-on-Trent, United Kingdom
Job Type


Contact Centre Agent

Stoke-on-Trent, ST4

Key role and responsibilities for Contact Centre Agent:

  • Dealing with inbound and outbound calls
  • Handling customer queries
  • Using negotiation skills to come to fair solution
  • Advise and explain customer options to resolve circumstances
  • Noting each call to record progress taken with customer

Minimum requirements for Contact Centre Agent:

  • Ability to actively listen and effectively respond to any queries
  • Positive and friendly attitude
  • Desire to help others
  • Willingness to work independently or as a part of the team
  • Have GCSE Maths and English grades A-C or equivalent

Working hours:

Part time:
Monday - Friday
10:00 - 14:00 or 15:00 - 19:00

4-day week
Two days 08:00 - 18:15
Two days 08:00 - 18:30
1 in 4 Saturdays 09:00 -13:00

Salary: up to £21,000 per annum + bonus up to £250 per month

In return for Contact Centre Agent:

  • Bonus scheme ( Up to £250 per month)
  • Up to 33 days holiday (including bank holidays) and defined contribution pension
  • Employee awards, incentives, and events
  • Employee Assistant Programme
  • Long service awards
  • Free on-site parking
  • Charity events & support Stoke-on-Trent foodbank
  • Casual dress code
  • Discounted first bus travel

This job is commutable from the following areas: Stoke, Hanley, Fenton, Longton, Burslem, Tunstall and surrounding areas.

If you believe that your skills and experience match what we are looking for please submit a cv by clicking "Apply Now" to this advert and we will be in touch immediately or alternatively call Klaudia on 01782 367818

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