Contact Centre Agent

Contact Centre Agent

Stoke-on-Trent, ST4

Key role and responsibilities for Contact Centre Agent:

• Dealing with inbound and outbound calls
• Handling customer queries
• Using negotiation skills to come to fair solution
• Advise and explain customer options to resolve circumstances
• Noting each call to record progress taken with customer

Minimum requirements for Contact Centre Agent:

• Ability to actively listen and effectively respond to any queries
• Positive and friendly attitude
• Desire to help others
• Willingness to work independently or as a part of the team
• Have GCSE Maths and English grades A-C or equivalent

Working hours:

Part time:
Monday - Friday
10:00 - 14:00 or 15:00 - 19:00

4-day week
Two days 08:00 - 18:15
Two days 08:00 - 18:30
1 in 4 Saturdays 09:00 -13:00

Salary: up to £21,000 per annum + bonus up to £250 per month

In return for Contact Centre Agent:

• Bonus scheme ( Up to £250 per month)
• Up to 33 days holiday (including bank holidays) and defined contribution pension
• Employee awards, incentives, and events
• Employee Assistant Programme
• Long service awards
• Free on-site parking
• Charity events & support Stoke-on-Trent foodbank
• Casual dress code
• Discounted first bus travel

This job is commutable from the following areas: Stoke, Hanley, Fenton, Longton, Burslem, Tunstall and surrounding areas.

If you believe that your skills and experience match what we are looking for please submit a cv by clicking "Apply Now" to this advert and we will be in touch immediately or alternatively call Klaudia on 01782 367818